Can't turn LCD off when computer is switched off

[NewUser]

Hello,

I have a thermatake DH-101 case and whatever i try i can't get the LCD off when the computer is switched down or in suspend.
Excepting this all is working as expected, the LCD even go off when shut dow/suspend is on going but as soon as the computer is really off the LCD goes back on displaying the time only.

has anyone got this issue or can help me to fix this ?

Thanks

[gokul.s]

Dear NewUser,

You can turn off LCD when you switch off the computer from iMON Manager settings,
Please find URL Link below for FAQ,
1. How to open iMON Manager window? (http://www.soundgraph.com/forums/faq.php?faq=sg_faq_sw_imon_manager_g_01#faq_sg_faq _sw_imon_manager_g_02)

Open iMON Manager and look for the following options and set the option,
iMON Manager -> iMON Utilities -> FrontView -> LCD Back light When iMON Closed -> Off

The above setting will turn off LCD when computer is switched off or otherwise when iMON is closed.

Have a nice day.

regards

Gokul

[NewUser]

No it doesn't and from my quick google search i don't seem to be alone with this issue. (when Imon is close the LCD is off but as soon as the computer is treally off it goes back on).

To bring you some more information i had previously an asus p5q-pro/core2duo in my dh-101 case and i never got this issue but with my new configuration (asus p7h55/corei3) this issue appeared. None of the Imon setting have influence on the issue it seems, i tried almost all frontview settings no luck, i tried to use different internal usb connector no more luck :(

So for me it is either the MB, the OS (i switched from vista to seven) or Imon driver. Is there anything in BIOS i should check ?

[gokul.s]

Dear NewUser,

Though i don't have any specifics, I guess this might be something to do with ACPI settings of your new mother board,

When iMon is close the LCD is off, until that is everything is normal, but in your new MB, i guess when board is shutdown, it reset LCD, since LCD is reset, which brings back back-light, and hence display time.

I checked your mother board bios, can you please check below BIOS settings,
1. ACPI 2.0 default is enabled, please try disable this and check.
2. ACPI APIC support default is enabled try disable and check.
3. APM Configuration default is power off, please try other settings in this option and check.

Please let us know if you succeed.

None of the above settings work for you please don't forget to revert back to BIOS original settings.

regards

Gokul

[NewUser]

Hug, disabling ACPI to get the LCD doing its job, you're kidding right ?

Anyway i tried and it doesn't work. From my search it appeared that you are aware of this issue for at least 2 years already without providing any result this is not acceptable and not serious.

Have you at least fixed your flawed design to filter spurious reset in latest products and enabled LCD firmware updates which would workaround this issue easily ?
Have you improved the tests because it's obvious that the current design of the LCD isn't robust enough to work on any configuration including he most common MB, this should be written somewhere ?

I'm a bit disappointed to this that no one has been able to fix this except few lucky users through dirty BIOS tweaking.

Is there anything else i can try ? If not what should i unplug to fully disable the LCD without disabling the remote control ?

[norbo80]

I have the same problem. My Mainboard is ASUS M4A88T-M. Can anybody help me to fix it?

[NewUser]

Yep it seems there's no way to fix it and no plan to fix it in the future, i guess we all ended to the conclusion that we made a mistake buying this system.

So is there at least a way to physically disable the LCD ?

[johnny.hur]

Dear All,

Currently we think that it may come from the unstable power supply to LCD. If there is power reset on standby +5V or +5V when PC is off or sleep mode, LCD may turn on the light.

Please check the following thread.
http://www.soundgraph.com/forums/showthread.php?t=3815

Regards,
Johnny Hur

[NewUser]

Sorry but the "we think" kind of answer after more than 2 years of you knowing the issue is just plain dismaying and not helping, since we all have read the threads here and tested all the proposed "dirty fix" and we all know that there's no solution so lets face the reality.

This is not a MB issue since there's nowhere a specification that say a reset can't happen at this time, it is a LCD firmware/board conception mistake from your side and since you haven't been so kind to integrate a user side firmware update procedure users are left with no solution.

The question that we now need answer is :
"Since there's no solution on this issue, how to physically disable the LCD ?"

[chris_b_owens]

Sorry but the "we think" kind of answer after more than 2 years of you knowing the issue is just plain dismaying and not helping, since we all have read the threads here and tested all the proposed "dirty fix" and we all know that there's no solution so lets face the reality.

This is not a MB issue since there's nowhere a specification that say a reset can't happen at this time, it is a LCD firmware/board conception mistake from your side and since you haven't been so kind to integrate a user side firmware update procedure users are left with no solution.

The question that we now need answer is :
"Since there's no solution on this issue, how to physically disable the LCD ?"

I agree, this I have a ASRock X58 Extreme 6 board and the LCD comes on as soon as power is turned off to my pc.

I bought this case (Silverstone GD01-MXR) because of the IR and the LCD but this LCD is terrible. It is way to bright and you cant adjust the backlighting at all. I want the background to be completely black and just the fonts and icons to show but this thing is this glowing bright blue.

I just wish I could turn it completly off now.

[pellajl]

I agree, this I have a ASRock X58 Extreme 6 board and the LCD comes on as soon as power is turned off to my pc.

I bought this case (Silverstone GD01-MXR) because of the IR and the LCD but this LCD is terrible. It is way to bright and you cant adjust the backlighting at all. I want the background to be completely black and just the fonts and icons to show but this thing is this glowing bright blue.

I just wish I could turn it completly off now.

Chris,

Yes, the curent LCD is rubbish and cheap. I purchased the LCD filter and that did reduce the brightment to an acceptable level but it cetainly didn't produced results claimed on this site.

There has been talk of the next LCD model having LED backlighting, unless the quality of the LCD layer is improved, you will still get the same poor contrast peformance. Soundgraph don't seem to understand the difference between contacst and brightness.

Getting back to the original issue, nobody has mentioned the OS they are using. I have a problem where iMon craps itself occaccionaly and the front dispaly does not turn off. Also, iMon doesn't work after rusuming. I have just updated my Windows 7 x64 with SP1 and wait to see if there is any difference.

Lastly, Have you tested whether you can manually turn on and off the LCD using iMon?

Regards

John

[NewUser]

Lastly, Have you tested whether you can manually turn on and off the LCD using iMon?

Regards

JohnIf this worked there would be no problem. The problem comes from a behavior indepedent of Imon software, it comes from the LCD firmware (who had this strange idea to code this mode with clock display without possibility to disable it !!!!)

[NewUser]

SoundGraph tech guys, please let us know how to physically disable the LCD, you owe us this at minimum.

[norbo80]

We need new Firmware . Soundgraph please do something!!!. We are not the only ones whit this problem!!!

[chris_b_owens]

I dont even care about firmware or any of that. At this point I would love to know which wire to cut to completely disable the screen without messing with the IR receiver. I HATE this LCD. I am really close to just cutting a wire just to see and if I mess something up then I will just get a case and buy a Microsoft MCE IR reciever. So Win Win.

It doesn't look like the guys at soundgraph care about our concerns. I bought this my case (Silverstone GD01-MXR) because the LCD looked cool in the stock pictures but this thing is just bad. As I said before it is simply WAYYYYYYYY to bright. Its really funny that you can turn the LCD off while the computers on but It shows its stupid clock (where you can't tell the difference between 4's and 9's) when the computer is off.

TERRIBLE

[norbo80]

I tried two different power supplies and three motherboards. nothing it does not work

[chris_b_owens]

Well its obvious that soundgraph tech support is a joke.

I just sent my Silverstone GD01 case with this LCD back and replaced it with the same case without this LCD and got a media center remote and IR receiver.

This LCD is the dumbest thing I have seen and I can't believe that you guys sell this junk.

I am sorry to be so angry but your tech support does not respond to everyone's complaints and don't even attempt to repair the problem.

No more soundgraph for me YAY!!!!!!!!!!

[NewUser]

There is soundgraph tech support ! Where ?

They just don't care about us.

[Shamalam]

has anyone got this issue or can help me to fix this ?
Thanks

It's a common and well known issue, reported in the Fusion thread in 2009:-

http://www.soundgraph.com/forums/showthread.php?t=158 (post 10)

That this has been ongoing for nearly two years, along with the other obvious problems with this range of LCD's pretty much says it all regarding Soundgraphs honesty, integrity, product quality and standard of support. They're none existant.

There is soundgraph tech support ! Where ?

They just don't care about us.

Nail, head, hit!

[denoiser]

Hi

I'm just in process of building Thermaltake DH202 and have same problem as apparently 99% of users of this board.

I have ASUS M4A78T-E and Skythe 550W power supply, all brand new and with great reviews.
Currently conected on motherboard are 3 fans and case's PLED pins, POWER SW pins, SPEAKER pins, Power for LCD/Card reader and LCD's USB pins.
Everything is conected by the book and doublechecked.

When i swich power supply on (not even swiching computer swich on), i get LCD backlight, which cannot be turned off unless i swich off power supply.

Swiching computer on/off, or playing with power options in bios doesn't produce any meaningfull result.
LCD's backlight is alyways ON!

So my questions are, when will someone form this company stop ignoring this issue and give a solution to a as i've read 2 year old problem?
How many of SoundGraph employees are working on this "Backlight issue" in test lab?
Can you (moderators) post what is test lab's test rig as i've read that they cannot reproduce this error, which is probably total nonsense and generic kind of marketing reply.

Greets

[denoiser]

Yes, you can also choose to not respond, i wouldn't either.

In addition, i did my homework of few hours spent googling about this topic and i saw that you did 'pretty great' job with Antec Fusion cases too...
Also, besides backlight issue, there is polarisation filter which is (google has many pages about it) wrongly rotated by 45 degrees, so display is very bright? Or is this intentional so users could have sunglasses at home?!
This also applies to my Thermaltake DH202 VFD LCD.

Any news on backlight problem ? lol

[Jocker_Boy]

I, my MB is "ASUS P8H67-M PRO REV 3.0" and i have also this problem.
When computer is switched off, the LCD turns on.

Have someone find the solution for this?

[Jocker_Boy]

Have someone find the solution for this?

Soundgraph people, do you intend to respond?
Or just make us stupid for waiting for a solution to this problem?

[rhysee]

Have someone find the solution for this?

Soundgraph people, do you intend to respond?
Or just make us stupid for waiting for a solution to this problem?

Hi Jocker ,

Have you tryed this ..
http://www.soundgraph.com/forums/showthread.php?t=9443

"I have the same case and same problem with backlight as you. You can have LCD backlight to shut down same time as PC by changing the LCS's power wiring.

From LCD there comes a little connector with three cables: black, red and purple. (black=ground, red & purple=5v). This connector is normally hooked directly to power supply by adapter that comes with the case.

Cut the purple wire and connect it to one of motherboard's 5-volt output pins. This way the LCD will have power whenever PC is on but stay off when PC is off. Works fine at least with my fusion remote
:(