frontview pops up without any action

[etoel]

Hi, I found a thread on your old forum which refers to the same problem I'm having - the frontview app keeps pop'ing up at all times.

The solution posted there was to reinitialize iMon, but it seems to be missing some info regarding how to do this on Vista.

Could anyone please tell me what more I need to clean to make this work?

I tried cleaning c:\users\<user>\AppData\Roaming\Soundgraph but that didn't do it :(

Thanks

............. Original post ...........


Date: 2/15/2009 10:27 AM Topic Subject: frontview pops up without any action.

All of a sudden my frontview (7.40 IMON only) starts to pop up without any action on PC (no remote, no keyboard, nothing). It's especially annying while watching full screen movies - it pops up and shrinks movie window waiting for a choice (frontview is set up as always with system info only) . Nothing I tried (older versions, exclusive mode - quick launch ...) helped.

It's so annoying I must keep IMON off and why then I have VFD ???

Even restored image from time when it was OK is bad now.

Only thing I didn't try is disconnect 4-wire cable (not easy - it's a HTPC inside a tight shelf)

It's running on Vista 32 Ultimate with latest updates on Thermaltake DH101 case

any suggestion ??

Top

iMON
(Moderator)

Date: 2/18/2009 2:04 PM Post Subject: re : frontview pops up without any action .

It seems that iMON/iMEDIAN HD requires reinitialization. Please see the follow steps.
[A] C:\Document and Settings\[user name]\Application data then Remove "SOUNDGRAPH".
[B] Uninstall iMON/iMEDIAN HD in Add/Remove Programs under control panel.
[C] Click start in Windows and run 'registry'. Go to HKEY_CURRENT_USER\Software then remove Soundgraph.
[D] Setup the lastest iMON/iMEDIAN HD.

Top

krbo

Date: 5/13/2009 7:06 PM Post Subject: frontview pops up without any action.

A little late but anyway I'll confirm that uninstall/clean/reinstall was the way to go.

It's little more complicated as you forgot I said "Vista" so there are more folders to clean. In my case I had to digg even more but at the end Frontview behaves as it should.

Helpfull advice, than you !

[slash.kim]

Dear etoel,

I've been developing iMON Manager and iMEDIAN HD in SoundGraph. In order to serve better technical support, some SoundGraph developers including me will contact to you directly through this new User Forum.

For cleaning the setting values entirely on Vista, please manually do the followings after remove iMON in Windows Control Panel.
1. Delete ProgramData folder
C:\ProgramData\SOUNDGRAPH
2. Delete Application Data folder
C:\Users\[username]\AppData\Roaming\SOUNDGRAPH
3. Delete Registry
HKEY_LOCAL_MACHINE\Software\SOUNDGRAPH
HKEY_CURRENT_USER\Software\SOUNDGRAPH

Thanks,

[etoel]

Hi again and thank you for answering.

I completed all the steps you outlined and installed the latest iMon package (iMON_7_60_0521.zip). This did not fix my problem I'm afraid :(


The iMon hardware is preinstalled in a Antec Fusion Remote Max case.
My hardware spec is included in the attatchment.

[slash.kim]

Dear etoel,

If the total cleaning of the setting values could not solve this problem, it looks not the same problem you found in the old forum.

You said the frontview app keeps popping up at all time. Does it mean it pops up again even after you close the frontview app window?
If then, the abnormal signal is coming continuously from the iMON hardware to iMON Manager software. Is it possible to control other things with remote control?
Is it possible to control system volume with volume knob in front of the chassis?

Please answer to the questions above.

Thanks
slash.kim

[etoel]

I'm at work currently and won't be able to try this before I get home.

My setup is as follows:

Audio: SPDIF to external receiver
Remote: Logitec Harmony through Microsoft IR Receiver (I also have the Media Center keyboard).

I'm not using the iMon remote at all, it's not even operational. Haven't tried the volume knob yet as I use an external receiver.

The application pops up all the time - when the Media Center application starts is the best example. It steals the focus and it's impossible to get it back because it pops right back up when I close it.

I'll get back to you on the other questions - thanks.

[etoel]

I can confirm that something fishy is going on :(

- I can control the volume using the knob
- I can control other functions using the remote (the iMon remote this time)

However - all kinds of weird signals are displayed on the remote indicator on the desktop. When I press "left" it displays left and then "enter". It muted and unmuted without me touching the mute button. it displayed "Move x-Y something".

So yes - I think the iMon manager gets some weird signals.....

Please advice

Thanks!

[slash.kim]

Dear etoel,

It is not a software problem but there maybe something hardware problem. Though no button on remote pushed, something electrical shortage are now making non real signal and send it to iMON Manager Software.

Please replace your case into new one from the store you purchased it.

If you'd like to confirm it's hardware problem, you could check how it works after removing(unscrewing PCB board from chassis but maintaining cable connections) iMON hardware from the chassis.

Thanks and best regards,
slash.kim

[etoel]

Hmm

I have just replaced the hardware (new PCB, USB cable and MB PW cable) and I still have the same problem :(

I switched the remote setting to MCE remote (I use that through a seperate receiver) but the problem persisted.

I did try it once before mounting it and it did seem to work before I mounted it back into the case. What can make it go bananas like this just from mounting it in the case?

Regards

Edit: The only difference I can find from my first test is that the cables are now bundled together with some other cables (as it was originally). Is this a problem?

[slash.kim]

Dear etoel,

If it was OK before mounting PCB to the chassis but problem occurs after mounting, there seems to be something electrical short. Could you try to insulate electrically the PCB from the mounting parts? For example, use an insulating tape between them.

If you think it is annoying, please replace the case into new one.

Thanks and best regards,
slash.kim

[etoel]

Hi again

The guys over at Antec suggest that it might be as simple as the iMon IR receiver picks up the signals from my harmony remote (going to the Microsoft IR).
Can this be avoided (or easily verified)?

A.. Just placing a cover over the IR eye of the iMon LCD

or

B. Not adding a remote after installing the SW (how would the software behave then?)

Thanks

[majstang]

Hi etoel!

If I understood you right you have two IR-receivers connected to your system, one iMON and one Microsoft IR-receiver, correct? If that's the case I really don't know why you have that setup, because it should be enough with the iMON receiver. Your Harmony remote works with the iMON receiver as well. Wouldn't two receivers cause conflict...it sure sounds like this is the problem. Maybe you could disconnect the MS-receiver and run the system only with the iMON one...?
Give it a try and let us know the result.

Cheers
majstang

[etoel]

Hi again,

Yes I use two. Always have :) Main reason is that the MS keyboard never worked with my old iMON IR (the wireless MS MediaCenter keyboard).

I'll try what you suggest. I'll add the MCE remote then? Will the keyboard work then also?

[etoel]

Quick update. I tried disconnecting the MS IR and installed the iMON software. I had the exact same problem :( The frontview app keep popping up and refuse to go away. It also displays a mute/unmute signal on the IR indicator on the desktop.

[majstang]

Ok, and the MS MediaCenter keyboard was turned off during this test? Just to establish that no interferance comes from that keyboard. If you don't have any other IR-equipment that are abled to mess with iMON manager, there is really no other cause than the one slash.kim already suggested (electrical short).

[etoel]

The MS keyboard wasn't turned off, but tucked away out of sight.
I'll continue down the HW path and look for a electrical short somewhere.

[slash.kim]

Dear etoel,
Is there any update on the problem? Did you find where the electrical short occurs?

Dear majstang,
Thanks for your support.
I could not follow this thread during several days because of business trip. However I could easily find several messages you posted in this user forum and it helps iMON users. We appreciate it.

Thanks a lot,
slash.kim

[Chaggy78]

Hey! I'm having exactly the same problem, have even tried using the veris elite VFD in a different case, have tried deleting the registry entries for soundgraph and it's still popping up frontview saying" windows CMD UP".
This is really doing my head in now.
Have tried using without remote as i thought it mite be a signal from it causing this but no joy.
Helppppp! lol

[Chaggy78]

By the way i'm using windows xp pro, hardware: Intel atom dual core board D945GCLF2, 2gb RAM, 64MB Nvidia graphics.
Not exactly the most powerful pc in the world but why won't the imon work properly?
The strange thing is that it was working perfectly a few days ago, i have tracked back to remove any software i installed since then incase there is a conflict of some kind but still no joy.
Please Soundgraph can you help me?

[Chaggy78]

I have found the solution to my problem! I took out the Veris elite from the drive bay and i looked carefully for any hardware damage to the circuit board and i saw a small piece of metal stuck to the board, it looked like a hair but was metal so i carefully scraped it off and suprise suprise the imon manager no longer pops up randomly!
So happy i solved my problem but i'm not saying it would be the same as other imon manager pop up errors in this thread but at least it stopped my headaches!

[majstang]

Congratulations and well done, man!:)
I bet "etoel" have a similar problem with his gear. Probably mistakes from the factoryproduction line.

[Chaggy78]

I'm gutted! I thought the problem was solved but it came back again to haunt me!
As i could not work out if it is a hardware issue or not i decided to install the iMon unit into a different pc and guess what it works perfectly with no problems.
This leads me to beleive that the motherboard i was using it with which was an Intel Dual Core Atom ITX borad, model number D945GCLF2 may not be compatible with imon drivers or something similar.
If this could be looked into by soundgraph i'm sure a lot of customers would be very grateful!

[majstang]

There could also be the powerswitch in your case that causes this fishy behaviour. Powerswitches usually are not high quality stuff. Most motherboards are definitley high quality and goes through a lot of tests just to avoid this kind of ****. My money on the powerswitch...if you wanna continue searching of course ;)

[slash.kim]

Dear Chaggy78,

OK, if it works on other system, please check how it works on your D945GCLF2 board system without mounting the iMON hardware to the system chassis.

We'll also test the same hardware on the D945GCLF2 board system. We have the same motherboard. However, as majstang said, because most motherboards are definitely high quality, this problem may not come from the compatibility with motherboard.

Thanks and best regards,
slash.kim

[whc]

Got exactly the same problem, is there any solution to this?

Got the Antec Fusion Remote Max case, I can turn on the PC with the remote, but once I got to Windows (running Vista Ultimate), the FrontWiew just pop ups up all the time, mostly when using the remote (RM200), but even with the batteries out of the remote the problem is still there, though not as often.

My system is: Gigabyte (GA-X38-DQ6), 3GHz Intel Core 2 Duo(E6850), Artic Cooling Alpine 7 (PWM), 4GB Corsair Dominator (TWIN2X2048-8500C5D), HIS HD 2600PRO IceQ Turbo 512MB (H260PRQT512DD-R), 500GB Samsung Spinpoint T166 SATA (HD501LJ), Toshiba 16x48x ATA (SD-M1912)

Made a video of the problem, I use the standard RM200 remote, and don't have anything other IR remotes running, i use the remote with one button at the time, hitting random buttons with some time between every hit, see the video here: http://www.youtube.com/watch?v=eeD3OIHNtiE

Have also tried a external USB, still same problem, have tried several versions of the iMON software, same problem (started with the latest version), even tried the USB cable in my little netbook (HP Mini), ans same problem there (running Vista Basic).

Don't think it is software problem, but have had the case completely apart, and gone through everything several times, just cannot get it to work, very frustrating, am just on the edge of returning the case and give up... Any help would be appreciated...

[Flying Kiwi]

Got the Antec Fusion Remote Max caseSame case as me - nice case
My system is: Gigabyte (GA-X38-DQ6), 3GHz Intel Core 2 Duo(E6850), Artic Cooling Alpine 7 (PWM), 4GB Corsair Dominator (TWIN2X2048-8500C5D), HIS HD 2600PRO IceQ Turbo 512MB (H260PRQT512DD-R), 500GB Samsung Spinpoint T166 SATA (HD501LJ), Toshiba 16x48x ATA (SD-M1912)No word on the version of iMon software you're using though:confused: If you go to iMon Manager -> Option -> Version/Update, which software and firmware versions do you have?
[Edit, in case you haven't yet realised, the Antec Website/CDROM supplied versions are VERY old compared to what's avail from the Soundgraph website]

[whc]

Same case as me - nice case
No word on the version of iMon software you're using though:confused: If you go to iMon Manager -> Option -> Version/Update, which software and firmware versions do you have?
[Edit, in case you haven't yet realised, the Antec Website/CDROM supplied versions are VERY old compared to what's avail from the Soundgraph website]

Are not on my HTPC now, so don't know the right version, but downloaded the "iMON/iMEDIAN HD Ver.7.60.0521 release (Setup)" from this website (always uses the latest drivers), and then I got an update massage which updated to newer version, but the version I number I cannot remember, will get that later.

Also tried the version included on the CD, though only after I tried the above version, since I thought maybe the included on the CD was specific for the case. Used Revo Uninstaller by the way to uninstall the iMON, it searches for leftovers both files and in the registry (and man allot of files is left over, this could be improved allot).

[whc]

I use version 7.62.0721, and firmware version is 0xffffffff

Tomorrow I should get a new case, got great service from where I bought it, so am exited to see if it will work, just strange that I can use the remote as mouse when the iMON is not running..?

[Flying Kiwi]

I use version 7.62.0721, and firmware version is 0xffffffffThats the latest iMon version alright (sorry I missed your comment earlier about having the latest version). The firmware revision is different to whats on mine though (0x3802) and I'm using Win 7 RC x86 (32 bit) version. If you've connected the FrontView module wiring so you can turn on and off the PC with the remote however, this is different to how I've connected things. I had to have my case switch working for this purpose so I used the other 2 pin lead (the case documentation doesn't cover the 2 power switch leads). I dragged my RM200 Veris Remote out of the box and put the supplied 'King Kong':eek: brand batteries in it and did some testing. There's no hint of the same such problems as you're experiencing. Sorry I can't help more, other than to suggest you try swapping the power on/off cable going to the motherboard from the current one to the standard case switch one (the other lead marked PWR SW if I recall correctly). It shouldn't make a difference because thery're not supposed to be polarised but you could also try swapping the polarity of the existing lead you're using (plug it in around the other way on the motherboard). Of course the first idea may not meet your needs (because you wont be able to switch on and off your PC using the remote, you'd have to use your case switch to turn it on) but it may help to narrow down where the problem comes from.

Tomorrow I should get a new case, got great service from where I bought it, so am exited to see if it will work, just strange that I can use the remote as mouse when the iMON is not running..?I hope the replacement case has a difference otherwise it's alot of work for nothing. Thats why I'm fixing my FrontView default fonts by getting a replacement LCD Module with different firmware through Antec - if you just swap the case, you may get another the same. The Veris Remote stays working on my device when iMon is closed as well. I don't normally use the remote as I have a bluetooth keyboard and mouse so that doesn't bother me. Good luck with your case swap.

[whc]

Yes have read about the two power switch wires in some reviews before getting this case, but the one I got only has one for the power switch, seems like Antec changed the setup to match the manual, or maybe just to simplify installation.

The new case did not make it on Fridays, so it will be here tomorrow instead, very exited to see if is just a bad case I got, or if it is a general problem.

How did you get the LCD upgrade from Antec, I wrote them A e-mail last week, no reply yet, maybe there is better way to contact them?

Is it just me, or isn't it kind of strange to have two power lights in the front, what is the idea about that, and no HDD activity LED? Have plans to make one of the power lights to HDD LED, like to know when the hard drive is working...

[Flying Kiwi]

Yes have read about the two power switch wires in some reviews before getting this case, but the one I got only has one for the power switch, seems like Antec changed the setup to match the manual, or maybe just to simplify installation.Maybe the extra Power Switch lead has been plugged into the two header pins on the module as referred to in this post at a different forum here (http://www.hardforum.com/showthread.php?t=1378902)?

How did you get the LCD upgrade from Antec, I wrote them A e-mail last week, no reply yet, maybe there is better way to contact them?I didn't want a replacement case and it's a win win situation if I only ask for the faulty part to be replaced - less freight involved and the certainty of getting a new one that's had the fault corrected rather than another the same were reasons. I'm in England and an email (actually completing the tech support web form) to Antec was all it took to get the ball rolling.

Is it just me, or isn't it kind of strange to have two power lights in the front, what is the idea about that, and no HDD activity LED? Have plans to make one of the power lights to HDD LED, like to know when the hard drive is working...Since the light under the optical drive bay is dimmer I assume this is a 'dummy hdd activity' light the idea being there's less flashing or strobing to disturb the viewer. That said, I agree with you in that it should be a real HDD Activity light and if people don't want a light that flashes when the HDD is busy, those people can always simply unplug the light. To get it to work as a HDD light, you'll need to solder a two wire lead and plug onto the existing light, disconnecting it from whatever is powering it now in the process. I haven't examined this yet but will be looking to rectify this at the same time I change my LCD screen.

[whc]

Yes the other power switch wire is default on the LCD module, but it is not possible to take it out and put it on the motherboard, also some illutrations explaining that you can take it out if you don't want to use the remote for on.

But got the new case today, and yes everything works perfect, no problems at all, and wow it is just so nice to be able to control everything with the remote, this time I got this firmware 0X380208 maybe that is the problem, well anyway just glad it works now, was getting tired of taking everything apart and then back together.

The first thing after testing if the new case worked, was to mod so the right LED is HDD activity LED, took a cable from another case, which had a red LED, not happy with that, so changed the LED to a white one, to match the white sticker and also so it would not be so dominated as a blue or red one. Well long store short took out the blue LED and put in the white one, then moved the blue LED just below the esata port, so it lights blue out the esata port, could not find where else to put it.

The two blue LEDs is just connected directly to the PSU, and some sort of resister is used to lower the voltage to 3v, so would not be comfortable to just mount the blue LED to the HDD plug on the MB, since it gives out 5v, I had a small key-chain LED which uses 2x3v Lithium batteries, with a white LED, that should be able to take the 5v.

Just made this small video to show how it looks, see here: http://www.youtube.com/watch?v=JP4715xNir0

[Flying Kiwi]

Yes the other power switch is default on the LCD module, but it is not possible to take it out and put it on the motherboard, also some illutrations explaining that you can take it out if you don't want to use the remote for on.

But got the new case today, and yes everything works perfect, no problems at all, .Thanks for the update. It looks like buyers of current (not old stock) Fusion Remote Max cases won't have the same problems then - which is good to know :) From memory most LEDs use under 5 Volts and require a resistor in series to limit the current flow. I think I'll just try connecting the existing dimmed blue LED as a HDD Activity light but I may have to change the resistor depending how it goes.