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AndersG
04-28-2010, 07:22 PM
Hey

The monitor itself works fine, but I can't get FingerUI to recognize the screen. It says (Empty) under the Enable section.

I had the monitor plugged in when I installed the software initially. Removing the software and reinstalling it without the monitor plugged in didn't help.

Using 64 bit Windows 7 Ultimate.
AndersG
04-29-2010, 04:03 PM
I have a Finger UI VU436 btw.
slash.kim
05-03-2010, 11:34 AM
Dear AndersG,

The 'Enable' section in the system tray menu is filled with the model name (FingerVU 436) after FingerUI runs successfully once. Because FingerUI did not run successfully once, the field may show 'Empty'. So, we need to sort out the reason why FingerUI does not run on FingerVU screen.

FingerUI can run after touch device is recognized. There maybe something abnormal situation with recognizing touch device.

Did you install "iMON/iMEDIAN HD" when installing FingerUI? If not, please install it first. And then, check the remote work or not. The one USB device is used for remote and touch. If the touch device has problem, the remote will not work either.

And please let us know the firmware version number at iMON Manager > Options > Version/Update page.

Thanks a lot,
slash.kim
AndersG
05-03-2010, 07:55 PM
After a complete re-install of the software (without having the screen plugged in), followed by an update, the FingerUI software started functioning.

Thanks,
AndersG
AndersG
05-03-2010, 08:56 PM
Oh and I also deleted the folder: C:/Users/"username"/AppData/Local/SoundGraph
slash.kim
05-04-2010, 10:30 AM
Dear AndersG,

It's good to hear FingerVU starts working for you. And thanks for your information to sort out problem.

Thanks a lot,
slash.kim
iMON
11-19-2010, 12:45 PM
Dear AndersG,

I will close this thread NOW. For some reason if you would like to open this thread please send Private message to Me, with reason for why you want to open this thread. You can send Private message by clicking 'iMON->send a private message to iMON' in the Left corner of this Post, below the Date and Time of Post. I will Open the thread for further discussion or take necessary action depending on the nature of your issue.

regards

iMON