NOX XTREME LIVE II - no operate remote and volume knob

[tekfab]

Hello
I just bought a box NOX XTREME LIVE II.

I just can not operate the remote and the volume knob on the front.

I'm on WINDOWS 7 ULTIMATE x64
LCD screen works well.
The remote works well, I've tested it on my THERMALTAKE BACH.
I updated iMON iMON_7_85_0222 - FW 0x3802 - Remote iMON PAD

It may be a wrong FW, a bug with iMON & WINDOWS 7 x64 ( but everything works very well with the same version on my THERMALTAKE BACH )
or it may be defective.

Where can I buy spare parts in France

have you a solution for me ?

thank you very much for your help

[johnny.hur]

Dear tekfab,

Please check all cable connections for iMON LCD. Sometimes when KNOB PCB board cable is not connected completely, the remote may not work properly.

If the problem continues, please check with test program as follows.
http://download.soundgraph.com/path/Test/iMONTest.zip

1. Close iMON and run “iMONTest.exe”.
2. Press Volume Up/Down and Channel Up/Down button on the remote.
3. Click “Save List” button. Then it will save “iMON.txt” file. Please send this file to me.

Regards,
Johnny Hur