Where is the 2009-08-30 update?

[Skandy]

Hi,

still waiting for the update.. Any news?

Thank you.

[Flying Kiwi]

still waiting for the update.. Any news?It will likely come out over the next day or few days I would have thought, since 30th Aug was a weekend day. What do you want most from the planned update?

[Monk]

It will likely come out over the next day or few days I would have thought, since 30th Aug was a weekend day. What do you want most from the planned update?

It will be nice to try the MediaPortal-support in Imon Frontview LCD. :)

[JoseDavid]

It will be nice to try the MediaPortal-support in Imon Frontview LCD. :)

Yes!!

[Flying Kiwi]

It will be nice to try the MediaPortal-support in Imon Frontview LCD. :)I realise the Mediaportal website refers to an agreement between Soundgraphs boss and themselves to help get better FrontView compatibility but as a user of Windows Media Centre and with access to Soundgraphs own iMedian software as well if required, I already feel spoilt for choice. As long as the basic frontview 'driver' is fully compatible with other HTPC software (perhaps via an SDK), I'd prefer full resources were put into modernising the GUI on the existing iMon software. Things like scrollbars which are required just to get an extra line of text into a screen and part obscured fonts with 'tails' like p and q are not on in my opinion, for 'release level' (non-beta) software.

[Griff1]

I'm looking forward to the low sensativity fix for the eq, i'll finally be able to see bass.

[babalas]

I'm waiting the web casting function to come back. I missed my fav radio stations all this time!!!
I think it was a bit irresponsible to remove it from the last version!!
:cool::cool:

[slash.kim]

Dear users,

The new update will be released within 12 hours later.
Now, we are under test of update patch file. Please wait 12 hours.

Thanks and best regards,
slash.kim

[babalas]

Dear users,

The new update will be released within 12 hours later.
Now, we are under test of update patch file. Please wait 12 hours.

Thanks and best regards,
slash.kim




.....12 hours ??? :o:confused::o:confused: ..........

[Flying Kiwi]

.....12 hours ??? :o:confused::o:confused: ..........There's no need for confusion. Soundgraph wanted 12 hrs to test the update before releasing it. The last thing you want in an IT company releasing updates to (millions?) of worldwide customers is for the update to create more problems than it fixes. This morning when I rebooted my PC the update message popped up and I selected to update - all went through well and iMon Manager now says I'm running version 7.63.0831 although interestingly it *sometimes* now says my firmware has changed from 0x3802 to 0x380208.... No firmware change can be possible because it's not flashable so maybe there's a minor bug there. I'll be fitting a replacement screen soon so hopefully the newer firmware version will be correctly and reliably detected.

I really do hope Soundgraph that you're well on the way to providing flashable hardware for future firmware updates because this idea of having to send in hardware to get replacements with newer chips/embedded firmware is so yesterday and inconvenient for all involved. Customers have to wait, companies have to pay freight, work is needed to change over parts. Since the LCD Module is connected to the system with a USB cable, all that would be required once the EEPROM (flashable firmware chip) replaces the non-reflashable one and any associated circuitry mods required are carried out, is to have a small exe firmware update file that when run replaces the existing firmware with a newer version. This is what happened with my USB USR Modem and it works a treat.

Try rebooting your PC babalas (making sure 'Dont check update information' is NOT selected in iMon Manager Version/Updates) and if you still don't get any indication of a newer version of iMon being available, have you installed an OEM manufacturer (eg the case maker) provided version of iMon at some stage? At least one of these companies limits the ability of iMon to update automatically, unlike the way the Soundgraph provided version will update.

[babalas]

Try rebooting your PC babalas and if you still don't get any indication of a newer version of iMon being available, have you installed an OEM manufacturer (eg the case maker) provided version of iMon at some stage? At least one of these companies limits the ability of iMon to update automatically, unlike the way the Soundgraph provided version will update.


Thank you very much Flying Kiwi, it was my ISP's problem, DNS server maintenance!:( My version is now up-to date, but the Feature that I was so patiently expected four (4) months now, the Web Casting, is not included :mad:, although it was in the Original Thermaltake CD, when I Initially bought the VFD and installed the application and of course I enjoyed most of all other features!!!! Suddenly it was removed in an update for no obvious reason I suppose as it caused no trouble or bugs as far as I know!! :mad:

So dear Flying Kiwi, for me It is a Big Big Big Disappointmend, although many bugs fixed and a great effort is made from Soundgraph!!!

[Flying Kiwi]

Glad you have the update to the latest version now. I see in the 'to do list' that the Webcast radio you seek wasn't able to be included in the current version we both have so Soundgraph have deferred it until the next release at the end of September. Hopefully, as you've already patiently waited 4 months, one more won't be too much and Soundgraph can make sure it is ready by the end of Sep?

I've never installed/used the iMedian side of the software as I'm using a Media Centre Equipped OS and don't like duplication. My priorities are therefore different to yours but surely if you really must have that feature right now, you could uninstall the current version and install the one off your original CDROM and use that for a month? There's an old saying, 'the squeaky wheel gets the oil' (or a kick):)

[babalas]

Glad you have the update to the latest version now. I see in the 'to do list' that the Webcast radio you seek wasn't able to be included in the current version we both have so Soundgraph have deferred it until the next release at the end of September. Hopefully, as you've already patiently waited 4 months, one more won't be too much and Soundgraph can make sure it is ready by the end of Sep?

I've never installed/used the iMedian side of the software as I'm using a Media Centre Equipped OS and don't like duplication. My priorities are therefore different to yours but surely if you really must have that feature right now, you could uninstall the current version and install the one off your original CDROM and use that for a month? There's an old saying, 'the squeaky wheel gets the oil' (or a kick):)


Dear Flying Kiwi,

Sure every one has his own priorities, and some have common! For me the reason I bought Thermaltake vfd was to build a PC that I could administrate with only a single Remote, without the need of Monitors, Mice or Keyboards.

I just wanted to spend happy hours with friends at home using One PC and One Application for this purpose! I was so satisfied with that product and its performance that I builded another exact same PC for my Office, and I adviced many friends and customers how to build something Similar, That was cause I was fully satisfied!

We build such entertainment Machines to simplify our lifes That's the point and this should be considered by the software builders!!!
In my place (Greece) we say "We don't cut a forest in order to save a tree", which is what actually happened! They fixed some software bugs in order to improve design and destroyed functionality!!

I used to watch TV from imedian internal App Can I do this now??? Do you know how much time I spend to install other application an re-set the channels??
I Used to listen to Internet Radio, Is It possible to do this with the "up-to-date" version?? Do you know how much trouble it is to install a new app, re arrange station and re-assign buttons on the remote For something that I had and was working more than fine???? And more others....

How is my life simplified if I have to connect, keyboards and mice in order to downgrade to previous version that has more functionality than the "up-to-date" version??? Is this time I'm gonna lose worth it for a bunch of programmers that look how to emulate the mouse wheel and killing all useful functions on a software that for me was one of the best an most stable in the world?? I don't think this is professional, there must be some supervisor or manager to control the priorities and see the real needs for the future Updates!!!

Isn't it Irresponsible to put so much people in this trouble for nothing??Because I don't think it is just me having problems! But as soon I got them, I tried to express them! I've never registered to a forum of Soundgraph before although I'm using your products 3 years now. You know Why?? Because they were functioning Perfect!!!! Till May 2009.....

First we make something functional, stable, operating friendly and then we improve the design!!! That's what I strongly believe!!

This is what I know, I see they are losing time, efforts and knowledge for stupid requests like equalizer sensitivity, mouse wheel emulation, media information in the front view..... etc, etc, etc and they don't look to make their software unique and importand as it was in the past! A whole PC functioned with a simple application, Simple and Enjoyable with a single remote control!!!!

They should develop a windows 7 compatiblle (and stable) application and drivers, to implement Blue-Ray DVD playback etc This Is Development for the future!! Who really cares if the EQ graph is nice & trendy If he cannot watch a nice & trendy Blue-ray DVD???
Of course this is my opinion, they can do whatever they like and it is up to us to decide if we choose them or something else. But for God's sake, please do not waste your time with funny useless requests, Do something useful, and do it Fast!!!!

Thanks for your advice Flying Kiwi, Although I have enough PC knowledge, I prefer to invest my time in relaxing rather than correcting something that wasn't my fault! One thing I have done for sure!!! I TURNED OFF AUTO UPDATES, CAUSE I definetely don't like this kind of unpleasant surprises!!! RTFM from now On!!!!

Oh and by the way this was on the "To Do List" on May, are you sure it won't still be there at the end of the yar 2009??? Can you guarantee that they won't improve the mouse Wheel button emulation wich is more useful??? ;):p

[dk.jung]

I really do hope Soundgraph that you're well on the way to providing flashable hardware for future firmware updates because this idea of having to send in hardware to get replacements with newer chips/embedded firmware is so yesterday and inconvenient for all involved. Customers have to wait, companies have to pay freight, work is needed to change over parts. Since the LCD Module is connected to the system with a USB cable, all that would be required once the EEPROM (flashable firmware chip) replaces the non-reflashable one and any associated circuitry mods required are carried out, is to have a small exe firmware update file that when run replaces the existing firmware with a newer version. This is what happened with my USB USR Modem and it works a treat.


Dear Flying Kiwi...

I always thanks for your joining our forums. Even we have many internal issues in this summer but we still trying our best to support our customers. Actually, we made some of new OEM/ODM products for the HTPC market and you can see some new concept models from our OEM/ODM customers soon. These new products will have the F/W update feature with some interesting options as like Wise Receiver and New Display. The F/W update feature was possible quite long years before but our customers does not want higher cost for our module.

Wise Receiver means that our IR receiver will be the universal and you can use any remote control for HTPC. New Display means that OLED and USB type Touch LCD with new touch User Interface. These kind of products needs more CPU power of USB controller and powerful/expensive USB controller supports the F/W update feature.

We started HTPC parts development before MS started their Media Center and still provide a new and better H/W and S/W solution (I know some of end users do not agree on this point) than MS. Even though our customer support is not perfect but we still answer with our poor English.

What I want to tell you is we really hope to cooperate with our users. We get the information from you and we will try to give a feedback to you. We will open a new website on the middle of September and we call this as SoundGraph 2.0; We will OPEN, SHARE the SoundGraph to you and hope you JOIN SoundGraph.

The following is the demo video of the product we are now making...we call it as FingerVU. We made this product as Media and Widget Frame. This product will be launched market on the middle of Oct. It has a Wise Receiver feature inside and fully finger controlled. You can put any music album or video folders to the main menu and your wife and kids easily enjoy their HTPC. This could be a photo Frame near HTPC. Of course, this product (IR receiver and its display) can be work with your current HTPC. You can choose the IR receiver between FingerVU and HTPC internal one and the two displays (FingerVU and original VFD/LCD) show media information at the same time.

1tzSqwXLvNs

I hope that you enjoy this demo video and be sure that this video was taken two months before and there are lots of progress on the UI and stability. Do not think that we could not update iMON/iMEDIAN HD because of this product, we have new teams for this FingerVU.

Thanks...

[dk.jung]

Dear babaras...

After I finished the reply to Flying Kiwi, I saw your post. First I am sorry about our priority and somewhat I agreed on you. As like my above, we will try to listen to your opinion and finish our works as earlier as possible. When we did our major update, we focused our target to the entry level users of HTPC and this cause some problem to the heavy users like you. We fill that it is quite difficult to make a balance between simple and almighty.

We will check our to do list and make some change on there again...and I hope that our way is not too far away from you...

Thanks...

[babalas]

Dear babaras...

After I finished the reply to Flying Kiwi, I saw your post. First I am sorry about our priority and somewhat I agreed on you. As like my above, we will try to listen to your opinion and finish our works as earlier as possible. When we did our major update, we focused our target to the entry level users of HTPC and this cause some problem to the heavy users like you. We fill that it is quite difficult to make a balance between simple and almighty.

We will check our to do list and make some change on there again...and I hope that our way is not too far away from you...

Thanks...


Dear dk.jung,

Thank you for your prompt respond to my post! This action is very much appreciated and gives me the relief that someone at least is listening to my problems.

I wait to see if your words will be followed with some actions in the near future (and I mean Near Future) Updates! (or will be thrown in Recycle Bin which I don't hope)

Thank you again for your reply!!!

[Flying Kiwi]

Oh and by the way this was on the "To Do List" on May, are you sure it won't still be there at the end of the yar 2009??? Can you guarantee that they won't improve the mouse Wheel button emulation wich is more useful??? ;):pNo. I think you may have just done so though ;)

[Flying Kiwi]

These new products will have the F/W update feature with some interesting options as like Wise Receiver and New Display. The F/W update feature was possible quite long years before but our customers does not want higher cost for our module.Thanks for the comprehensive reply dk.jung. I'm glad to know you're moving over to flash updatable firmware on (at least some of) your new products. I really think though that just using ordinary EPROM (non -reflashable) chips to hold the firmware is false economy - especially when you're talking low memory capacity and items which are still quite new by design. All your OEMs (who currently have to arrange RMAs and freight when firmware bugs are complained about) would also thank you for it I would have thought. Even if they receive compensation, someone still has to pay and in the end those costs must be born by the customer (not to mention the effect such 'upheaval' has on public opinion about the designers) - so we end up paying anyway and all for the sake of an extra dollar or two. As well as providing the flexibility to upgrade firmware, you'd also have the ability to use different fonts and maybe other options (and if you check the forums you'll see there are already others who are less than happy with the default fonts chosen for FrontView to display the time when iMon isn't in control). Fair enough if you're selling tried and proven products that have been sold for many years where there's time to iron all the bugs out, then standard EPROM memory makes sense IMO. Don't worry, I don't have shares in any EEPROM manufacturing plants, I'm just telling it how I see it.

Wise Receiver means that our IR receiver will be the universal and you can use any remote control for HTPC. New Display means that OLED and USB type Touch LCD with new touch User Interface. These kind of products needs more CPU power of USB controller and powerful/expensive USB controller supports the F/W update feature.

Even though our customer support is not perfect but we still answer with our poor English.I'd be really happy if Wise Receiver was incorporated into your existing LCD Modules as in my Antec case. Of course if you want to be really serious, the remote would have backlit buttons and there would be Infra Red 'sender' eyes that you could attach to set top boxes for changing the channels etc. Microsoft already did this with their MCE Remote but they've stopped selling those.

It's actually very good support you offer as far as I can tell - no one is perfect irrespective of their command of English. I can't think of any other company that has the transparency and courage to put a 'to do list' up on the web for all to see. Fortunately you don't have any competitors with the same status as far as LCD display units go so that doesn't leave your company too vulnerable. Attempting to even get acknowledgement of a bug or 'issue' from many companies is a near impossible mission (and I've worked as a computer tech) so what you do and your way of going about it is refreshing in this day and age!

The following is the demo video of the product we are now making...we call it as FingerVU.I had 'reservations' when going to see a video of something called FingerVU (I was wondering if I'd get that literally :eek:) but once you explained further all became clear ;) I understand your logic behind calling it FingerVU internally but trust me, even though it's short and snappy (sorry, couldn't resist that one) the name won't go down well with many as it could be perceived to have connotations with rude gestures - maybe that's a cultural thing? I'll have a think and pm you some ideas if I get the time.

[kiwijunglist]

Really look forward to proper integration with mediaportal media info. This would turn a slightly dissapointing product into a good product. Currently the mediaportal mindisplay plugin (developed by mediaportal) causes the remote to be very laggy after S3 resume.

[iMON]

Dear All,

I will close this thread NOW. For some reason if you would like to open this thread please send Private message to Me, with reason for why you want to open this thread. You can send Private message by clicking 'iMON->send a private message to iMON' in the Left corner of this Post, below the Date and Time of Post. I will Open the thread for further discussion or take necessary action depending on the nature of your issue.

regards

iMON