Completely useless.

[Shamalam]

I think the title sums up the standard of these forums. Completely useless.

Such terrible standard of support is really a big slap in the face for your customers.

Do you have any explanation why the standard of support is so bad? What is the reason? Why are quieries from several months ago not recieving any response?

Truely a substandard product and company. Terrible.

[dk.jung]

Dear Shamalam...

If you mentioned the post about LCD contrast issue, please check my following post on there. First I am sorry for your inconvenience but we already explain about our products supports. We supplied our products to ODM/OEM customers and you bought the product from our customers not from us. And the part you are complain is not designed or supplied from us. I know that we are not the best to support our end users but we tried a lot to do it. I suggest some options that we can do it at this time on the following URL and I hope that this could be some solution for your case.

http://www.soundgraph.com/forums/showthread.php?t=158&page=4

If you have another case and I do some misunderstand your issue, please let me know it.

Thanks and regards...

[Shamalam]

Dear Shamalam...

If you mentioned the post about LCD contrast issue, please check my following post on there. First I am sorry for your inconvenience but we already explain about our products supports. We supplied our products to ODM/OEM customers and you bought the product from our customers not from us.

A shame then that your customers' implementation of your hardware is so bad that it calls into question the quality of your products.

Having experienced how bad they are on the Antec range of products, I would never buy Soundgraph again and would actively discourage anyone else from doing so. There is nothing good to say about the standard of the Soundgraph LCDs in Antec cases, they are universally abysmal.

And the part you are complain is not designed or supplied from us.

Or Antec, seemingly. Which leaves the end customer with a substandard product that is totally unfit for purpose.

I know that we are not the best to support our end users but we tried a lot to do it. I suggest some options that we can do it at this time on the following URL and I hope that this could be some solution for your case.

http://www.soundgraph.com/forums/showthread.php?t=158&page=4

If you have another case and I do some misunderstand your issue, please let me know it.

Unfortunately your customers don't appear to know what you're talking about, so their customers have no chance of ever getting something that is fundementally broken, fixed.

[Flying Kiwi]

Unfortunately your customers don't appear to know what you're talking about, so their customers have no chance of ever getting something that is fundementally broken, fixed.If you are talking about Antecs relationship with Soundgraph and ours with Antec, you may want to approach Antec (with a polite tone) again. I too have an Antec case and found that Antec were efficient at replacing my 'old' frontview module that came on my brand new case once I explained the issue to them. The module I use now in the case, has the latest firmware and seems to work fine - I certainly wouldn't call it broken in any sense of the word. The contrast is satisfactory although with these sorts of things it's very difficult to quantify that and one persons judgement call won't be the same for everyone. When photographs are taken of such devices, not only is there the contrast settings of the screen itself to adjust but also the camera, not to mention the viewing angle and this all makes it very difficult to get a perfect reproduction of what it looks like. As far as performing its role of effectively displaying the information I want it to, the only thing I find wanting is the native font used to show the time when no software is loaded (in which 4s and 9s look very similar) but the rest is clear as a bell - it's not perfect in every way but it certainly meets (and in some case excedes) my needs and expectations from all the marketing info I read about it when planning my purchase. I realise you've already received replacement LCD(s) so if Antecs latest firmware offering (which they'd only just got in when I contacted them) still isn't up to your expectations, maybe you're expecting to much? It certainly does what it says on the tin as far as marketing and advertising is concerned.

[Shamalam]

If you are talking about Antecs relationship with Soundgraph and ours with Antec, you may want to approach Antec (with a polite tone) again. I too have an Antec case and found that Antec were efficient at replacing my 'old' frontview module that came on my brand new case once I explained the issue to them.

I have spent the last year explaining it to them, and have had the LCD replaced. It makes no difference. The LCD background is bright pink, the text is bright cyan. This bears no resemblance to any promotional pictures.

When asking Antec about the "filter" described on this page, their consistant answer is that they haven't a clue what the filter is!.

The module I use now in the case, has the latest firmware and seems to work fine - I certainly wouldn't call it broken in any sense of the word. The contrast is satisfactory although with these sorts of things it's very difficult to quantify that and one persons judgement call won't be the same for everyone. When photographs are taken of such devices, not only is there the contrast settings of the screen itself to adjust but also the camera, not to mention the viewing angle and this all makes it very difficult to get a perfect reproduction of what it looks like. As far as performing its role of effectively displaying the information I want it to, the only thing I find wanting is the native font used to show the time when no software is loaded (in which 4s and 9s look very similar) but the rest is clear as a bell - it's not perfect in every way but it certainly meets (and in some case excedes) my needs and expectations from all the marketing info I read about it when planning my purchase. I realise you've already received replacement LCD(s) so if Antecs latest firmware offering (which they'd only just got in when I contacted them) still isn't up to your expectations, maybe you're expecting to much? It certainly does what it says on the tin as far as marketing and advertising is concerned.

It absolutely does not, especially in terms of marketing and advertising.. The LCDs in every case I've seen bears no resemblance whatsoever to the advertising pictures of any of the LCD's in the Veris range of devices, or any pictures of the LCD's posted on the Soundgraph website.

[Flying Kiwi]

When asking Antec about the "filter" described on this page, their consistant answer is that they haven't a clue what the filter is!Then tell them it's the cover over the LCD thats attached to the case and if they don't understand what that is, ask them to get a case out and describe where the piece is while the person on the other end is looking at it!

The LCDs in every case I've seen bears no resemblance whatsoever to the advertising pictures of any of the LCD's in the Veris range of devices, or any pictures of the LCD's posted on the Soundgraph website.Mine have a striking resemblance and the only time the colour goes pink is if I look at the display from the side - even then it's something I can easily live with for that moment in time. We'll have to agree to disagree but there's no disputing it's Antec who you need to be discussing this with.

[Shamalam]

Then tell them it's the cover over the LCD thats attached to the case and if they don't understand what that is, ask them to get a case out and describe where the piece is while the person on the other end is looking at it!

Would you believe I have already done this... They insist that there is no tint on any of the cover windows they have ever supplied. Despite my owning an earlier case with a cover window that is clearly heavily tinted ;)

Mine have a striking resemblance and the only time the colour goes pink is if I look at the display from the side - even then it's something I can easily live with for that moment in time.

Unfortunately every one I've had has been pink from directly infront, and becomes considerably worse as the angle of view is increased. The angle from my viewing position to the LCD on the floor is about 20 degree's. At this angle the display is virtually unintelligable, a pink square.

We'll have to agree to disagree but there's no disputing it's Antec who you need to be discussing this with.

Indeed. I will begin anew this very evening.

[dk.jung]

Dear Shamalam,

Please check the following YouTube video we took yesterday. We were too busy to prepare the new products and I am sorry that I could not prepare this video earlier.

P9OxbwcXvig

In the video, you might see the cover window that we are using for our retail products. You also can see slight quality difference of two LCDs on the video. We have been made and provided this LCD more than 200,000 units for HTPC and our retail products. Actually, we provided our retail products using this LCD as ODM for Antec Veris model before, so I believe that they know this cover window already if they really take care of their products.

When we supply our products as ODM products (not a part), we tried to make it best...so we used this cover windows to makes our LCD display better. But we cannot change or decide the type of cover window of our customers when we provide our products as a part of their HTPC.

Actually, I could not understand you why you complain your issue at our Forums. But I decide to help you. For this solution, I really thanks for Flying Kiwi first because I got this idea from him. The solution we can give you and other customers who suffers from same issue is that we will make some internal filter (half mirror in the video) window which can be attached between LCD cover window and LCD panel.

I want to make it clear that this solution is not made because SoundGraph did something wrong. This is a pure service for the end users of our ODM/OEM customers. If you like this new filter or not...this is the best we can give to you.

We will provide this cover window at our online shop when we are ready and you need to pay for the cost of filter window and shipping charge. I think that we may need 1 month to make it and check its quality.

I really hope that this solution will be close this never ending thread.

Thanks a lot...

[Flying Kiwi]

I want to make it clear that this solution is not made because SoundGraph did something wrong. This is a pure service for the end users of our ODM/OEM customers. If you like this new filter or not...this is the best we can give to you.Hi dk.jung, That ought to meet the needs of most (but no doubt not all) users. I take your point about this not being something Soundgraph must supply (as it's not your fault some customers aren't happy with the way some case manufacturers have incorporated your parts). It's going well beyond the call of duty given it should really be up to case manufacturers to satisfy their customers / or for the retailers to offer refunds so the odd few who may be unhappy can go elsewhere with their money to buy a different product (perhaps with the same Soundgraph LCD but with a different tint/filter already included). I think it's worth closing the other similar thread over at http://www.soundgraph.com/forums/forumdisplay.php?f=42 and cross referencing this thread as this is just more of the same from some of the same people and this thread covers that issue more than adequately - just as your offering of a filter does.

[Alcahest]

Great initiative dk.jung!
On my Antec black v2 case, Antec put a completely transparent filter so background is blue.
I realise this filter will help a lot!

I hope you can make it for a fair price, like 10 us$ including shipping, max.

Have you any news regarding an OLED version?
Regards,

Alcahest

[dk.jung]

Dear Alcahest,

We will give this filter window at fair price...but for the additional shipping charge, we may charge the EMS fee to end users. It will be different according to the distance.

For the OLED, we have the prototype already but we are looking for the ODM/OEM customers who want to use this new product to their case. After this ODM/OEM supply, we can start the mass production and can provide this unit to end users as well.

Thanks a lot...

[iMON]

Dear All ,

I will close this thread NOW. When we are ready with the filter window preparation, we will inform to our users through our website notice.

For some reason if you would like to open this thread please send Private message to Me, with reason for why you want to open this thread. You can send Private message by clicking 'iMON->send a private message to iMON' in the Left corner of this Post, below the Date and Time of Post. I will Open the thread for further discussion or take necessary action depending on the nature of your issue.

regards

iMON