Remote control RM200 doesn't work in Vista 64 bit

[amu]

Hi. I upgraded my OS from 32bit Vista to 64 bit Vista and the RM200 remote hasn't worked since. I am using the latest version of iMON and the software is set up like it should be, but the iMON doesn't react in any way.
Can you please help me to solve this problem.
Hardware: Antec Fusion Remote MAX with OEM LCD and RM200

[johnny.hur]

Dear amu

First of all, I recommend that check HW connection again.
In order to solve this issue, we need more information about your problem.
Please let us know the following things.
1. Can you turn on your system with Power button on the remote?
2. When iMON is running, iMON Indicator will be displayed on your Desktop.
Which color is shown in inner ring, blue or yellow?
3. After closing iMON, press PAD button on the remote and check if mouse cursor is moving.

Regards,
Johnny Hur

[lazaroaieadrian]

I have the same problem but in windows vista 32,my remote works only On/Off the pc.
Can you turn on your system with Power button on the remote? Yes.

Which color is shown in inner ring, blue or yellow? - Nothing.

After closing iMON, press PAD button on the remote and check if mouse cursor is moving. - Nothing.
Can you please help me to solve this problem.
Antec Fusion Remote MAX with OEM LCD and RM200.MB. Msi P7 N SLI Platinum.

[johnny.hur]

Dear lazaroaieadrian,

First of all, please check USB connection of iMON HW and connect to other internal or external USB port.
If the problem continues, open Device Manager, check what kind of USB device is installed when connecting to USB port and let us know.

Regards,
Johnny Hur

[lazaroaieadrian]

First of all, please check USB connection of iMON HW and connect to other internal or external USB port.-------The same:confused:
If the problem continues, open Device Manager, check what kind of USB device is installed when connecting to USB port and let us know.-----Look in the attached pictures.

Thank you.

[lazaroaieadrian]

First of all, please check USB connection of iMON HW and connect to other internal or external USB port.-------The same:confused:
If the problem continues, open Device Manager, check what kind of USB device is installed when connecting to USB port and let us know.-----Look in the attached pictures.

Thank you.

Nobody??????????

[lazaroaieadrian]

:mad::mad::mad::mad:

[johnny.hur]

Dear lazaroaieadrian,

From your post and screenshot, I think your iMON HW does not work properly, especially IR receiving element.
Please contact with ANTEC and request the replacement.

Actually we supply iMON HW module to our OEM customers and our customers mount it on their product.
Sometimes IR receiving element can be bent or cut during this mounting process.

You may check that the IR element works fine if you open the PC chassis and look into the iMON module in front of the chassis. If possible, take picture of it and send it to us. The IR element is placed on the right of VFD module.
And let us know if volume KNOB works fine as well.

Regards,
Johnny Hur

Amu// Please let us know if your problem continues.

[iMON]

Dear lazaroaieadrian,

I will close this thread NOW. For some reason if you would like to open this thread please send Private message to Me, with reason for why you want to open this thread. You can send Private message by clicking 'iMON->send a private message to iMON' in the Left corner of this Post, below the Date and Time of Post. I will Open the thread for further discussion or take necessary action depending on the nature of your issue.

regards

iMON